Contact - Returns - Exchanges - International Shipping Policies
9five Eyewear/ 9fivers, LLC
10975 San Diego Mission Road, San Diego, California 92108
Unfortunately, there are NO RETURNS or exchanges on any rx frames
International Shipping Policies
Please allow 7-28 days (unless otherwise noted on shipping option) for your package to reach its destination.
Your package will be subject to customs/duties charges. 9FIVE is not responsible for customs/duties charges as these costs are determined by your local customs office. 9FIVE cannot determine, in advance, what these fees will be, but we do try to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. Unfortunately, we cannot mark international orders as a “gift” in order to bypass or reduce any customs fees – this is an illegal practice and as an established business, we will not do this. For more information on customs and duties charges, please contact your local customs office.
Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico.
Please note that International Priority Mail (which is the default option for free international shipping during promotions) is not track-able, although customs forms are scanned upon outgoing and again when it is received. To avoid any shipping discrepancies we highly suggest using Express Mail International which is track-able and more reliable.